Privacy Policy

Last updated: September 30, 2026

Katty Richardson, Ph.D., LMFT, LPCC operates fivecitiestherapy.com to provide information about the practice and help visitors ask questions or request an appointment. This policy describes information collected through this website and how it is used. Information about the use and disclosure of protected health information in the practice is provided separately in the HIPAA Notice of Privacy Practices.

Information you choose to provide

Contact and appointment-request forms ask for information such as your name, email address, phone number, meeting preference, and the reason you are seeking support. The appointment form also includes questions about insurance interest, treatment preferences, and your goals. Information you submit is used to respond to your inquiry, consider your appointment request, and communicate with you about the practice’s services.

Please provide only the information needed for an initial inquiry. Avoid sending detailed medical records, identification numbers, payment-card information, or other highly sensitive information through a website form. An appointment request is not a confirmed appointment. Please call to discuss an appropriate way to share sensitive documents.

Technical information and website services

Website hosting and related services may receive technical information such as your IP address, browser and device information, pages requested, and the date and time of your visit. This information supports website operation, troubleshooting, and protection against spam or misuse.

This website uses Google Analytics to understand website usage and Google reCAPTCHA to help protect forms from spam. Pages may also include maps, videos, or links provided by third parties. These services may collect technical or usage information and use cookies or similar technologies under their own policies. See Google’s Privacy Policy for information about Google’s services.

Cookies and your choices

You can manage or delete cookies through your browser settings. Blocking cookies or other website technologies may affect forms or embedded features. If you prefer not to use a website form, you may call the practice at 805-975-8399. External websites linked from this site have their own privacy practices; review their policies before providing information.

Service providers and information handling

Providers that support website hosting, forms, communications, spam protection, and analytics may process information as part of delivering those services. Information may also be disclosed when required by applicable law. This website policy does not replace the practice’s HIPAA Notice of Privacy Practices or the information provided during intake.

For questions about information you submitted, requests to correct it, or questions about retention or deletion, please contact the practice. The handling of a request may depend on whether the information is part of a clinical record and on applicable recordkeeping requirements. No website or electronic transmission can be guaranteed completely secure.

Children’s information

This website is intended for adults seeking information about the practice. Children under 13 should not submit personal information through the forms. If you believe a child has submitted information, please contact the practice so the concern can be addressed.

Changes and contact details

Updates to this policy will be posted on this page with a revised date. Questions about website privacy may be directed to Katty Richardson, Ph.D., LMFT, LPCC, at 805-975-8399 or by mail to 350 Blue Sky Drive, Arroyo Grande, CA 93420.